Refund Policy
Refund Policy
We want you to love your PureCove Home purchase. If you are not completely satisfied, we are here to help.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee for any quality issues. If your product arrives damaged or defective, or if it does not match the description, you may return it for a full refund within 30 days of delivery.
Return Conditions
- Items must be unused and in the same condition that you received them.
- Items must be in the original packaging.
- Proof of purchase is required (order confirmation email or order number).
How to Initiate a Return
To start a return, please contact us at yanwu1058@gmail.com with your order number and reason for return. We will respond within 24 hours with return instructions.
Refund Process
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5-10 business days.
Late or Missing Refunds
If you have not received your refund, please first check your bank account again. Then contact your credit card company — it may take some time before your refund is officially posted. If you have done all of this and still have not received your refund, please contact us at yanwu1058@gmail.com.